Refunds & Cancellations
- Host Channel™ reserves the right to cancel the account at any time with or without any prior notice.
- Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
- Customers may cancel at any time by sending a cancellation request via the client control panel at least 7 days before the renewal date.
- Cancellations will not be accepted via support ticket or email.
- Host Channel™ gives you a 7 day money back guarantee on managed Shared & Reseller hosting.
- There are NO Refunds on Dedicated Servers, Virtual Pirvate Servers, Administrative Fees, Installation Fees for custom software, Domain name purchases or Any non-refundable licensing fees (e.g. cPanel, DirectAdmin etc,).
- Host Channel™ have the right to refuse any refunds. Refunds will only be processed if there is any problem caused or the fault of Host Channel™.
- Any refunds requested by a client who's product/service is working perfectly, or is not working correctly due to the fault of the client, will not be accepted.
- Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Violations of the Terms of Service will waive the refund policy.
Failure to Comply
Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Host Channel's discretion). Any accounts and/or servers contained within Host Channel's network must adhere to the above policies. We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required. Host Channel reserves the right to deactivate, suspend and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.